Control Intelligence

Obligation Tracking & Performance

Milestone monitoring, SLA tracking, penalty/incentive management, and compliance reporting.

Sub-Process Score
38/ 100
Deficient
4/10 responses received
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Control Objectives (1)

CM-OT-01
COSO P16ICFR.CM.OT.01IIA IV.9.3
Contractual obligations (milestones, SLAs, penalties) are tracked and reported to management.
Risk: Missed obligations result in financial penalties or service failures.
Assessment Questions (3)
  • 01Critical contracts have an assigned owner and tracker.
  • 02SLA performance is reported quarterly.
  • 03Penalty clauses are flagged proactively before breach.